At Lovin You Care, we are committed to providing high-quality seamoss products. Due to the perishable nature of seamoss, we are unable to accept returns once the product has been opened or used. However, if there are any issues with your order, please contact us within 5 days of receiving your item so we can make it right.
Refund Policy
- Damaged or Defective Products: If your seamoss arrives damaged or defective, please email us a photo of the product along with your order details within 5 days of delivery. We will issue a replacement or refund based on your preference.
- Incorrect Orders: If you receive the wrong product, please reach out within 5 days so we can correct the order at no additional cost to you.
- Non-Returnable Items: Opened or used seamoss products cannot be returned due to health and safety regulations. Unopened products may be eligible for return; however, please contact us first to initiate the process.
How to Request a Refund or Replacement
To start a refund or replacement request, please contact our customer support team at lovinyoucare@gmail.com. Include your order number, photos (if applicable), and a description of the issue. We will respond within 2 business days.
Note: Refunds may take 5-7 business days to appear on your original payment method, depending on your bank’s processing time.
We appreciate your understanding and are here to ensure you have a positive experience with our products. Thank you for choosing Lovin You Care!
